A couple of weeks ago I wrote about the first stage of buying glasses online through Glasses Direct. In that post, I had tried some London Retro frames through the Home Trial service (where plain lens glasses are sent for you to try and return) and was trying to make the decision.
With a bit of help from you guys and my Twitter friends, I finally settled on Soho, and chose Queens as my free second pair (an offer available on through Glasses Direct when you spend over £59). The ordering process was initially quite simple – Glasses Direct talk you through every step, and even provide a guide to getting your prescription and understanding it. Entering the values was clear and it was all going so well until I was asked for my Pupillary Distance (PD, aka the distance between your pupils. Duh). This isn’t included on your prescription unless you ask for it, and even then opticians can be a little funny about giving it out. Glasses Direct allow you to choose an average PD but they don’t accept self-measurements, which I found out AFTER I’d downloaded an iPhone app then brandished a shatterproof ruler at Rob and asked him to ‘measure my eyes please’.
After speaking to the lovely people at Glasses Direct, I sent an old pair of frames to them which they used to measure my PD and then returned. No, I have no idea how that works either. But after that, my prescription was sorted and my order was sent to the lab to be made up. Hooray!
Even with my ridiculous ‘complex prescription’ and lack of PD measurement, my glasses arrived a week later. They’re almost perfect – I can see (always a bonus), but I really should’ve chosen thinned lenses rather than regular ones. This is where ordering glasses online falls down for me – although the customer service is excellent and very helpful, there’s no one with you when you’re ordering to advise you. No one to gently tell you those ‘edgy’ hipster frames make you look like Timmy Mallet, no one to say tortoiseshell really suits your colouring and no one to remind you that without the thinning treatment, your lenses look a bit like jam jars and it’s really not worth the slight monetary saving.
Despite all that, I was very impressed with the service from Glasses Direct and I think the designs from London Retro are gorgeous. I adore my new frames – what do you think?
My regular glasses, which are by Ralph Lauren at Vision Express. I wrote about my love for Vision Express here.
I’m wearing a Gap tee and horseshoe necklace from Me & Zena.
Full disclosure – I was given a gift card to purchase a pair of London Retro frames but was not expected to write about them, nor was I paid to write this post.